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04-21-2025 09:42 AM
Purchased new from Amazon a couple of days ago. Went to setup today and there is no pre-installed Office 365 (suppose to come with one year free license to Office 365 Personal) and on registering the brand new product from Amazon, the HP website is saying that the Warranty expired in November 24 (started November 23).
What's going on HP? Bit of a con no? Machine was brand new and boxed.
And to get support you want an additional £9.99 a month?
04-22-2025 02:29 PM
@Datalynk, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
Please check this document and follow the steps to raise the warranty dispute:
HP PCs, printers - Dispute a warranty status | HP® Support
Also please refer to the below link to check the warranty status.
Official HP® Warranty Check - India | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee