CPU speed drop/fps drop when plugged in

[Thatsoammar]

I recently bought an hp pavilion 15 gaming and i noticed an fps drop while gaming whenever i plugged in my charger, the game runs fine whenever its on battery but lags when plugged in. I also noticed that the cpu speed drops from 3.5GHz to 0.5GHz when plugged in. I even ordered a new AC adaptor but that didnt change a thing, i thought my port must be damaged but i got it checked and it was fine. I updated my drivers as well as my bios but it didnt seem to fix the issue. I tweaked with the power management settings as well and it didnt help. Please help me out here.

[The_Fossette]

@Thatsoammar

I reviewed your post and I understand that the FPS drop when you connect the charger.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have already followed all the relevant troubleshooting steps and it looks like a hardware malfunction.

I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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