Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

CPU speed drop/fps drop when plugged in

HP Recommended
Example: Pavilion 15-dk0005 gaming
Microsoft Windows 10 (64-bit)

I recently bought an hp pavilion 15 gaming and i noticed an fps drop while gaming whenever i plugged in my charger, the game runs fine whenever its on battery but lags when plugged in. I also noticed that the cpu speed drops from 3.5GHz to 0.5GHz when plugged in. I even ordered a new AC adaptor but that didnt change a thing, i thought my port must be damaged but i got it checked and it was fine. I updated my drivers as well as my bios but it didnt seem to fix the issue. I tweaked with the power management settings as well and it didnt help. Please help me out here.

HP Support Agent
HP Support Agent
28,026 28,011 1,862 2,495
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that the FPS drop when you connect the charger.


Don’t worry, I assure you I will try my best to get this sorted.


I see that you have already followed all the relevant troubleshooting steps and it looks like a hardware malfunction.


I recommend you contact support and check the available service options for your computer.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation