Camera problem windows 8.1 hp pavilion x2 10 j000na

[stelist9910]

so , i want to know if it's a software problem 
camera isn't detected in ,,camera" app 
i think you have all you need on photos 
thanks in advance 🙂

[KrazyToad]

@stelist9910

I have gone through your Post and I understand your concerns

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[stelist9910]

Hi
no updates found , i was already using hp supporty assistant 
i was thinking it was an driver problem but there is chances that camera should be dead or something 
idk if it was working 
the tablet is up to date

[TEJ1602]

@stelist9910

Thanks for replying!

I would recommend you follow the steps from the document HP PCs - Webcam Troubleshooting (Windows 10, 😎

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[stelist9910]

sorry, i tried everything .. now ,,the camera is located to ,, other devices" as a Unknown device ... unninstalled and nothing ... can you give me a driver for this?/// one of the hp employers gived me a good driver for audio issues maibe there is one for my camera 🙂