10-22-2019 09:37 AM
I've only had my laptop a little over a month. One evening the screen blinked a couple of times then went black. This happened right after McAfee tried to get me to purchase since the 30 day trial was up. I hooked it up to my tv with an HDMI cable and could use it that way. I tried updating it. I ended up doing a system restore. Now, it gets halfway through the cycle and stops. When I scroll through the list, all of the McAfee items have an error. Is there a way to order a system recovery disk? Does anyone have a suggestion what happened to the screen?
10-22-2019 09:50 AM
There is no single system recovery disk; instead, with new PCs, it is a USB stick -- and you order that from HP.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".
If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-22-2019 10:05 AM
Your notebook is supported by the HP cloud recovery client tool, which is the equivalent to ordering recovery media from HP.
I would go that route first before paying HP for the same thing you can make for the cost of a 32 GB USB flash drive.
Here is an info link for how to use that tool...
However, you can order recovery media directly from HP from the link below...