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‎10-22-2019 09:37 AM

HP Recommended
Product: HP Pavilion Laptop 17-ar050wm
Operating System: Microsoft Windows 10 (64-bit)

I've only had my laptop a little over a month. One evening the screen blinked a couple of times then went black. This happened right after McAfee tried to get me to purchase since the 30 day trial was up. I hooked it up to my tv with an HDMI cable and could use it that way. I tried updating it. I ended up doing a system restore. Now, it gets halfway through the cycle and stops. When I scroll through the list, all of the McAfee items have an error. Is there a way to order a system recovery disk? Does anyone have a suggestion what happened to the screen?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.