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‎12-30-2020 02:02 PM

HP Recommended
Product: HP ENVY x360 Convertible 15-ed0xxx
Operating System: Microsoft Windows 10 (64-bit)

Is it possible to use Windows Hello on my laptop in order to unlock it because when I go to sign-in options it is said that there is no compatible camera but when I go to C:\Windows\System32\WinBioPlugIns there is a folder named FaceDriver which I suppose is for storing the drivers for facial recognition?

2 REPLIES 2

‎12-30-2020 03:18 PM

HP Recommended

@Delcho 

 

What EXACTLY is your HP ENVY x360 Convertible 15-ed0xxx  ? Does it have IR/3D camera ? Normal webcam does not support Hello Face Recognition.

 

Please use the following way to find out the model/product of your machine


              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎12-31-2020 12:48 AM

HP Recommended

Hello, my laptop is HP Envy x360 15-ed0034nn with product number 1V2P8EA#ABB

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