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HP Recommended
HP Notebook - 17-ak013cy

What is "unmountable boot volume" how to fix it? on HP laptop.

4 REPLIES 4
HP Recommended

Hi @schibolet,

 

Welcome to the HP Support Community. 

 

Do not worry, I'd be happy to help you! 

 

I understand that you are facing issues with unmountable boot volume.

 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests,

 

If the test fails, this is a Hardware issue. 

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-
HP Community Moderator



HP Recommended

Thank you , I did that and failed, so now that I know its hardware what Can I do? seem like no one has the ansewr for it, it have to be a fix for that no?. But I appreciate it. Maybe my hard drive is "toast"

 

HP Recommended

Hi @schibolet ,

 

Since it looks like a hardware issue, this might require one-on-one interaction to fix the issue via remote assistance. 

 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-
HP Community Moderator



HP Recommended

Hi, sorry but I was not able to see the solution I did click on it and it say I dont privilege's just forge t it to much hassle. Thanks any way.

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