Can not update HP support updates

[POMEN]

Good Morning.
I have a problem with the new computer. Can not update HP updates. it fails no matter how many times I try.

Please let me know if there is something else I should do.

Thank you!

[IT_WinSec · Accepted solution]

Hello @POMEN 

- Try restarting Windows and see if any change or improvement >> here is how to do it >> https://restartwindows10.com/

After you restart Windows and if the issue persists,  you have 2 options:

1. Uninstall and attempt to reinstall the application - HP Support Assistant (HPSA)

or

2. Just uninstall the app and forget about it

• HPSA is an application which delivers some messages from HP to you, provides updates to existing drivers and offers users with some HP info. It may be useful in some cases but is not mandatory app to have or keep on your computer. It's up to you if you want to continue using it.
• In Windows 10 you can receive updates via other means (like from Windows Update) >> http://support.hp.com/us-en/document/c03330139

With regards to (1)

Click on Start

Type Control Panel

Open Control Panel and navigate to Programs and features

Find "HP Support Assistant" and uninstall it

wait and Find "HP Support Framework" and uninstall it if present

Restart the computer

Download the latest version of the app from here (red/orange button) >> http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Install the app and hopefully it will work

With regards to option (2)

Click on Start

Type Control Panel

Open Control Panel and navigate to Programs and features

Find "HP Support Assistant" and uninstall it

wait and Find "HP Support Framework" and uninstall it if present

Restart the computer and enjoy life

Let me know if this works for you.