• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-06-2019 07:01 PM

HP Recommended
Product: HP Stream
Operating System: Microsoft Windows 8.1 (64-bit)

I erased the hard drive of my HP Stream, which came with Windows 8.1 Connected. I am trying to purchase the Recovery software so I can reinstall it, however whenever I go through and enter my information, it goes nowhere. Is there anyway I can get the recovery software (besides calling)? 

5 REPLIES 5

‎10-06-2019 07:11 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook.

 

If you don't know, use this guide to find that info...

 

https://support.hp.com/us-en/document/c00033108

Was this reply helpful? Yes No

‎10-06-2019 07:17 PM

HP Recommended

Model: 13-c010nr

Was this reply helpful? Yes No

‎10-06-2019 07:21 PM

HP Recommended

Hi:

 

You can order W8.1 recovery media for your model from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Stream-13-c000-Notebook-PC/7372147/model/7539081/software...

Was this reply helpful? Yes No

‎10-06-2019 07:23 PM

HP Recommended

That's the exact link I tried earlier. I plug in my CC information, the page says it's 'Processing, Please Wait...' and it doesn't go anyway. The page eventually times out. Is there another link I can order it from?

Was this reply helpful? Yes No

‎10-06-2019 07:26 PM

HP Recommended

None that I know of.

 

You are going to have to call HP at 1 (866) 724-8600.

 

There is also a way to make your own W8.1 with Bing installation file, but it is a bit complicated.

 

See this link below...toward the bottom of the page.

 

https://www.pcsteps.com/210-download-windows-8-1/

 

Too bad you didn't upgrade to W10, because it would have been easy to reinstall W10.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->