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‎10-06-2019 07:01 PM

HP Recommended
Product: HP Stream
Operating System: Microsoft Windows 8.1 (64-bit)

I erased the hard drive of my HP Stream, which came with Windows 8.1 Connected. I am trying to purchase the Recovery software so I can reinstall it, however whenever I go through and enter my information, it goes nowhere. Is there anyway I can get the recovery software (besides calling)? 

5 REPLIES 5

‎10-06-2019 07:11 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook.

 

If you don't know, use this guide to find that info...

 

https://support.hp.com/us-en/document/c00033108

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‎10-06-2019 07:17 PM

HP Recommended

Model: 13-c010nr

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‎10-06-2019 07:21 PM

HP Recommended

Hi:

 

You can order W8.1 recovery media for your model from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Stream-13-c000-Notebook-PC/7372147/model/7539081/software...

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‎10-06-2019 07:23 PM

HP Recommended

That's the exact link I tried earlier. I plug in my CC information, the page says it's 'Processing, Please Wait...' and it doesn't go anyway. The page eventually times out. Is there another link I can order it from?

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‎10-06-2019 07:26 PM

HP Recommended

None that I know of.

 

You are going to have to call HP at 1 (866) 724-8600.

 

There is also a way to make your own W8.1 with Bing installation file, but it is a bit complicated.

 

See this link below...toward the bottom of the page.

 

https://www.pcsteps.com/210-download-windows-8-1/

 

Too bad you didn't upgrade to W10, because it would have been easy to reinstall W10.

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