Can't factory reset

[eperez93]

I am tring to do a factory reset on my HP2000 laptop. I've tried many different ways but i haven't been succesful. I've tried turning it on while holding F11 than troubleshooting and trying to reset but it requires "partition disk." I've tried to the system manager and it doesn't allow me too either. Can someboyd please help me?

[Paul_Tikkanen]

Hi:

I can't help you with why the factory reset doesn't work, but you should be able to clean install W8.1 by using the W8 product key in your notebook's BIOS.  Here's how to do that...

Install W8.1 by creating the Microsoft installation media, using another Windows PC...You want W8.1 64 bit.  I don't know of any HP 2000 that originally came with W8 that wasn't 64 bit.

If you live in an EU country, you probably will have to use the W8.1 N ISO file download.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

 334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

[eperez93]

Amazing, thank you!

[Paul_Tikkanen]

You're very welcome.

Please let us know if you were able to reinstall W8.1 using that approach.