• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-07-2019 12:55 PM

HP Recommended
Product: HP d7-2270US
Operating System: Microsoft Windows 7 (64-bit)

Just purchased this from someone whose drive had crashed (real cheap). Trying to find a recovery disk.  I've already replaced the drive and added some extra memory but can't find a recovery disk.  Also, how would i get the Operating System reinstalled.  It came with Windows 7 so I guess that is where I would have to start.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-07-2019 02:20 PM

HP Recommended

 

Unfortunately, recovery disk will cost you $30.

 

If it came with Windows 7, there should be a product key located under the battery.

 

 

My suggestion is to install Windows 10, then use that Windows 7 product key to activate Windows 10. 

I just did this.

 

.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-07-2019 02:20 PM

HP Recommended

 

Unfortunately, recovery disk will cost you $30.

 

If it came with Windows 7, there should be a product key located under the battery.

 

 

My suggestion is to install Windows 10, then use that Windows 7 product key to activate Windows 10. 

I just did this.

 

.

Was this reply helpful? Yes No

‎07-07-2019 03:12 PM

HP Recommended

Thank you for the response. But I can’t even find a recovery disk to buy.   So I’m downloading all the drivers from HP and plan on either loading them on a flash drive or burning to a DVD. But how do I get to the point where I can load them onto the hard drive. Is it one of the “F” keys that will take me where I need to be?  Newbie here. Thanks for your help. 

Was this reply helpful? Yes No

‎07-07-2019 04:42 PM

HP Recommended

Google for Youtube video about how to do a Clean Install of Windows 10.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.