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Solved!

Can't find recovery model for hp chromebook 14

HP Recommended
HP Chromebook 14
Chrome OS

Hello, I'm trying to restore my chromebook, but when I enter the model (FALCO C2B-E3C-L7Q) in the recovery site the (google.com/chrome os/recovery) the model isnt't recognized , I tried all other hp chromebook 14 installers but always the same error "the device you inserted doesn't have a chrome operative system". I couldn't find the installer of the exact model, thank you in advance

IMG_20200916_210826.png

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HP Support Agent
HP Support Agent
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Message 2 of 8
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@cbritez Welcome to HP Community!

 

I understand that you are unable to perform recovery.

 

Please perform the below steps and check.

 

Esc+refresh key+power

Then ctrl+D

Enter

Space

Enter

Then the OS will be reloaded.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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hello, I did the steps you told me, and it seemed that it would work, but after restarting the same error came out. I really appreciate your help. thank you

 

error.jpg

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HP Support Agent
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@cbritez

 

I understand your concerns.

 

In that case, I would suggest you contact our phone support and check.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have  a nice day!!

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I follow the steps and the response was:

 

"This product is no longer supported by HP. You can search for possible solutions on the support website."

 

Thanks for your help

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@cbritez

 

I understand your concerns.

 

In that case, I would suggets you conatct the local service center.

 

https://support.hp.com/in-en/service-center

 

Have a nice day!!

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Thank you!

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@cbritez

 

You're welcome!

 

Cheers!

The_Fossette
I am an HP Employee

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