09-17-2020 07:45 PM - edited 09-17-2020 07:49 PM
Hello, I'm trying to restore my chromebook, but when I enter the model (FALCO C2B-E3C-L7Q) in the recovery site the (google.com/chrome os/recovery) the model isnt't recognized , I tried all other hp chromebook 14 installers but always the same error "the device you inserted doesn't have a chrome operative system". I couldn't find the installer of the exact model, thank you in advance
Solved! Go to Solution.
09-20-2020 02:37 PM
@cbritez Welcome to HP Community!
I understand that you are unable to perform recovery.
Please perform the below steps and check.
Then the OS will be reloaded.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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09-22-2020 05:24 PM
I understand your concerns.
In that case, I would suggest you contact our phone support and check.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!
09-24-2020 08:26 AM