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‎12-30-2019 02:36 PM

HP Recommended

It doesn't give me that option 

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‎12-30-2019 02:49 PM

HP Recommended

What other options are you? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-30-2019 04:17 PM

HP Recommended

It doesn't give me that option 

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‎12-30-2019 04:22 PM

HP Recommended

Gives me continue  (exit and continue to windows 10) when I choose this option it goes to an hp screen that says please wait. Then it says it looks like windows didn't load correctly. If you'd like to restart and try again choose restart my PC below otherwise choose see advanced repair options for troubleshooting tools in advanced options. If you don't know which option is right for you, contact someone you trust to help with this. Then it gives see advanced repair options and restart my PC when I try to restart my PC is when I go back to the HP and blank screen

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‎12-30-2019 04:33 PM

HP Recommended

In advanced options what have you? 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎12-30-2019 04:49 PM

HP Recommended

System restore,system image recovery, start up repair, command prompt, UEFI firmware settings, and start up settings

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‎01-01-2020 05:06 AM

HP Recommended

Hello, you can go to "start up settings" and try to start in safe mode. if doesn't work you can try safe mode in command prompt and enter this command for tell me results: 

sfc /scannow

chkdsk /f

chkdsk /r

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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