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‎09-01-2019 04:26 PM

HP Recommended
Product: 3VT93UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

 Can’t get passed this on my hp repair

B480FDB1-F3B6-4307-AF36-B36D6C953E98.jpeg

4 REPLIES 4

‎09-01-2019 04:49 PM

HP Recommended

@Diegothepro1997 

 

What are you trying to do ? Please try

 

   https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
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‎09-01-2019 06:05 PM

HP Recommended

Every time I try to on my computer when I try to do the hp clould recovery tool I go through the steps and when I plug the usb drive into my laptop and do the steps when it tries to start it say no hdd 

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‎09-01-2019 08:26 PM

HP Recommended

@Diegothepro1997 

 

Now, please use the following instructions using Run tests when Windows doesn't start

 

     https://support.hp.com/in-en/document/c03467259

 

Regards,

BH
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‎09-02-2019 02:06 AM

HP Recommended

Hi,

Can you firs try running HP diagnostics on the system and see if there are any hardware failures. There could be a problem with the hard drive.

Turn off the PC by holding the power button. Turn on PC and continously keep pressing ESC until startup menu appears and then press F2 to enter diagnostics. Try the fast test, or at least the hard drive test.

See if there are any hardware errors.

 

Let us know,

David

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