Can't get support through Virtual Agent

[MechelleBK]

My mother's computer stopped working after a month. "Boot Device Not Found" 

When I try to get support, I get routed to the Virtual Agent. I follow all the directions and enter all the questions and we get almost to the point of connecting me to an agent, but when I try to enter the product name, the system doesn't recognize it. I've tried every way I can think of to enter the product name, but I keep getting stuck in an endless loop. What else should I try?

Thanks!

[Dragon-Fur]

@MechelleBK 

I agree - there appears to be a nice product number for this model in the specifications

7PA01UA

The exact product does not show up elsewhere.

Regardless,

• I have submitted a request that someone take a look.
• Please know that because our Community is not HP Technical Support, we are not a direct conduit to HP.
• When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 
• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims.

Note to those reading:

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from scammers.

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

OR

HP 15-dy1000 Laptop PC series

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

[asmita6658]

Hi @MechelleBK

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!