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HP 17.3 inch Laptop PC 17-c0000 (2W0J5AV)

I was giving this computer to see if I could do anything with I got the ssd formatted now I can’t install any OS at all says no storage drivers I’ve made a bootable usb with all the tools nothing can’t even add the driver

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HP Recommended

Well I’ve done all that as well still no luck? I really would like to understand why I can’t install any kinda of operating system at all there has to be a fix

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6 REPLIES 6
HP Recommended

@Twistedlynch,

 

Your laptop has an Intel Core 11th gen processor which requires the Windows installer to have Intel RST driver to detect the storage drive to install the OS (Win10 and 11) on. Please see the post below that shows how to add specific Intel RST driver files to the installation usb drive.

Solved: Re: no drive found - HP Support Community - 8981346

 

 

HP Recommended

That didn’t work either I’m not sure what else to do there is no where to find a download of recovery media that I know of or can find 

HP Recommended

Hey sorry to hear it didn't work. Here are a few suggestions to try:

1. Use a different usb port.

2. Use a different usb.  Try a smaller size (min 8 GB) or a different model.

3. Create a new Windows installation usb from MS Media Creation tool.

 

You should be able to use HP Cloud Recovery tool to create a bootable recovery usb drive. See this document for how to use it. You need to download HP Cloud Recovery Tool from Microsoft Store.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | undefined

 

HP Recommended

Well I’ve done all that as well still no luck? I really would like to understand why I can’t install any kinda of operating system at all there has to be a fix

HP Recommended

Before you copied the F6 folder to the usb drive, did you check if the F6 contained the five files? Maybe some of the files are corrupted. You can download the new RST sp file and try again.

 

If you strictly followed the steps mentioned in my post, you should've been able to detect the storage drive. See the couple of more posts below. Both the authors reported they used the latest Intel RST driver to successfully reinstall the OS on their 11th gen Intel Core-based laptops.

Solved: Re: Clean installation of win 10 - HP Support Community - 8985534

Solved: Re: hp 17 cn0053cl won't see hard drives, SSD, nvme drives a... - HP Support Community - 899...

 

Your problem is most likely not with the RST driver but something else. That's why I suggested in my previous post that you try a few things.

 

I don't have any more suggestions to give you. Perhaps, you can use Cloud Recovery Tool. If you need to use another PC to create a recovery usb drive, you need to provide the product number to the tool. It should be on the bottom plate in small print..

 

 

 

HP Recommended

It’s up and running thank you it was one of the drivers I just downloaded all of them to the usb 

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