• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
6k7x6ua
Microsoft Windows 10 (64-bit)

Can't install windows 10 ( Hard drive not found ) HP 15-dy2xxx , prod. # 6k7x6ua .

It appears that somehow I'm missing and Intel driver?

Don't know which one,

where to get it

or how to install it .

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@reigningscorpio,

 

Your laptop came with an Intel Core i3 11th gen processor that requires the Windows installer to have Intel RST drivers to detect the storage drive to install Windows on. The softpaq below contains the latest Intel RST diver (ver 19.5.2.1049). You just need to extract drivers with a file extraction utility such as 7-Zip and place them to your Windows installation USB drive.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

 

If you don't have 7-zip on your laptop, install from here (choose Windowsx64 version).

 https://www.7-zip.org/a/7z2301-x64.exe  


You can take the following steps to complete the installation:
1. Connect the Windows installation USB drive to the laptop.
2. Right click on the downloaded sp146929 file then click 7-Zip (for Win11 PC,  right-click -> "Show More Options" - > 7 zip).
3. The newly created folder named "sp146929" should be where the downloaded sp file is. Click on the folder then double click on the F6 folder to make sure it contains the following files.

Intel RST.png

4. Copy the F6 folder to the root folder of the Windows installation USB drive.
5. Boot the laptop to start the installation. When you reach the screen where no drive is displayed, click on Load Driver.
6. Click Browse then double click on the USB drive. Select the F6 folder and click OK. Two drivers, as shown below, should be displayed. Select either one and click Next. Now you'll see the drive displayed.

IMG_20231219_201355060.jpg

7. At least four partitions, if the drive already has Windows installed, will be displayed. Delete each and every partition to see "disk 0 unallocated space" then click Next to proceed the installation.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

@reigningscorpio,

 

Your laptop came with an Intel Core i3 11th gen processor that requires the Windows installer to have Intel RST drivers to detect the storage drive to install Windows on. The softpaq below contains the latest Intel RST diver (ver 19.5.2.1049). You just need to extract drivers with a file extraction utility such as 7-Zip and place them to your Windows installation USB drive.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

 

If you don't have 7-zip on your laptop, install from here (choose Windowsx64 version).

 https://www.7-zip.org/a/7z2301-x64.exe  


You can take the following steps to complete the installation:
1. Connect the Windows installation USB drive to the laptop.
2. Right click on the downloaded sp146929 file then click 7-Zip (for Win11 PC,  right-click -> "Show More Options" - > 7 zip).
3. The newly created folder named "sp146929" should be where the downloaded sp file is. Click on the folder then double click on the F6 folder to make sure it contains the following files.

Intel RST.png

4. Copy the F6 folder to the root folder of the Windows installation USB drive.
5. Boot the laptop to start the installation. When you reach the screen where no drive is displayed, click on Load Driver.
6. Click Browse then double click on the USB drive. Select the F6 folder and click OK. Two drivers, as shown below, should be displayed. Select either one and click Next. Now you'll see the drive displayed.

IMG_20231219_201355060.jpg

7. At least four partitions, if the drive already has Windows installed, will be displayed. Delete each and every partition to see "disk 0 unallocated space" then click Next to proceed the installation.

 

 

HP Recommended

Thank you very much getting ready to install the USB with RST. Let you know sucess later. 

HP Recommended

by doing the below mentioned step i got a message "No signed device driver found ,make sure that the installation media contain the correct drivers"

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.