Can’t login to my laptop. Use a pin and somehow the enter password screen is there and can’t change

[MissLiz52]

I was using my laptop yesterday morning fine and then last night when I went to login- it doesn’t recognize my pin. I’m not sure what happened. 

things I know-

restarting or shutting down doesn’t help

neither did changing to logging in in safe mode

these were both things suggested to me if it was an update issue. 

I noticed my login screen is asking for a password and I use a pin. Don’t know if that is the problem, but I can not find a way to change. 

please help!  I am completely locked out of my laptop ☹️

[Dilip_18]

Hi@MissLiz52,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Envy Notebook booting to windows but asking for password instead of PIN. 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

Recover the BIOS using a key press combination.

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

NOTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen.

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

You can try to restore a computer back to the factory default using Reset PC Keep my files from window. 

Also the HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

Hope this helps! Keep me posted. 

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Have a great day!