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Locked

‎07-18-2022 10:54 PM

HP Recommended
Product: HP 2000-2b09WM Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Needing help, I recently just got this laptop from this lady I know, she didn’t have any use for it she said and she can’t temper the login password to it. So I was hopi Simone can help me out I’m trying to login and do a hard reset where I can make it my own. I YouTubed it and I did the f11 reset and it doesn’t do anything it just takes me to the regular Home Screen. I also did the same thing for f10. I’m just stuck on what to do. 

Category:
1 REPLY 1

‎07-19-2022 06:41 AM

HP Recommended

Hey @Gonzale_AG21 🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
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