Can't make a Factory Reset

[Ayoub98]

Good Morning,

Firstly I serahed in the most forums and websites about my problem , but I cannot identify the issue ...

So a month later , my Notebook , turn crazy : its keyboard was entering sometimes into shortcut mode , so I can't even write or ... also the 'go.microsoft/...' is appearing extemely with a lot a new tabs in chrome !!

So after searching the source of those issues , I think it is a kind of registry problem or a virus !!

Then , I decided to make a Factory Reset , this will be much better ! and so I insert a USB Media , and I launch HP Recovery Media Creation , and few minutes , the USB was ready , I tried to make a Reset with it , but there was an issue saying that the system cannot find or access to the recovery environment , I even tried to enter the BIOS and boot from the USB but the error still appearing ! 

Please I need help , as faster as you can !

Thank you

[WAWood]

Ayoub98

Hello;

Allow me to welcome you to the HP forums!

You should be able to do a Factory Reset following these instructions:  http://support.hp.com/us-en/document/c04758961

Good Luck

[Ayoub98]

Sorry , 

But I tried all these solutions , but here's a screen capture I think it clarifies the issue more ...

as you can see , the HP Recovery environment is already disabled !! I don't really know how it was disabled becasue 3 months before I tried the Factory Reset and it worked well , 

Any solution ?

[Ayoub98]

So ?

there's no one to help me ?

[WAWood · Accepted solution]

Ayoub98

Actually, the answer is right on the screen you posted -- where it says "Disabled: The recovery partition has been removed"

It doesn't actually have to be gone, all that has to happen is that it get corrupted, and then, it will not work, anymore.

Also, it looks like there might be problems with USB recovery media, as we are starting to see post after post about this.

Sorry, but your only recourse at this point will be to order HP Recovery Media.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good Luck

[Ayoub98]

Thank you for your help sir !