07-17-2014 04:19 AM
Model: HP ENVY 15T TS j000
I can't boot from USB to install windows, can't refresh, can't reset, too.
Somebody help me, please!
Here is the image when I use ADVANCED STARTUP to refresh my computer:
Solved! Go to Solution.
07-18-2014 12:26 PM - last edited on 03-07-2017 02:16 PM by OscarFuentes
Thank you for your inquiry, I am happy to help!
I grasp that you are unable to do a refresh or a restore, that you get the error message the drive is locked.
I regret you are having this difficulty.
Here are some links to assist you.
Windows crash - Refresh - Hard drive locked, unlock hard drive ( from answers.microsoft.com)
Drive where windows is installed is locked ( from tom'sHARDWARE)
Here is a link to assist you with the recovery option. Performing an HP System Recovery (Windows 8)
During this process you will receive the opportunity to backup your personal files to prevent data loss.If you have not already done one, I suggest you do it now. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
06-18-2016 01:46 AM - last edited on 06-18-2016 02:34 AM by danny-r
I have the same error with windows 10. Tried all these steps but nothing worked. Tried chkdsk and Bootrec commands. It's still locked. Got something to do with BIOS maybe? Does legacy boot affect this? PLease respond ASAP or mail me at [personal information removed]. Thanks!
06-18-2016 02:05 PM
Thank you for joining the HP Forums!
I noticed your post that you are getting the same error message with your HP ENVY 15T TS j000 , on Windows 10. And, I am happy to help!
I do think Legacy Mode effects this. I would recommend trying to turn on Secure Boot, and see what happens. Secure Boot (Windows 10).
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Hope this helps! :)
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07-26-2016 09:42 PM
07-17-2017 05:07 PM
I had locked drive and thought that it was dead. I managed to download Windows 8.1 onto a USB drive. After trying most things I decided to do a re-install. This worked although you have to remove the drive partitions once you get to specifying where windows is going to install. Installation proceded to create new partitions and it running great.