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Message 1 of 2
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Can't reset my Hp pavilion

HP Recommended
Pavilion 14-bf010na
Microsoft Windows 7 (32-bit)

I have been trying all morning to factory reset my laptop 


I want to remove all my data from it as i am trying to sell it - but am being constantly met with a message saying unable to reset no changes have been made.


I have searched various forums and tried pretty much everything at this point - including recovery manager, trouble shooting literally everything 


Please help im about to tear my hair out

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Message 2 of 2
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HP Recommended



The only suggestion I can offer would be to use the HP cloud recovery tool to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.


Here is an info link for how to use that utility...


HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support


If that works, you can provide the recovery media to the new owner.

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