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cchick3
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Message 1 of 2
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Can't reset my Hp pavilion

‎09-21-2021 06:28 AM

HP Recommended
Product: Pavilion 14-bf010na
Operating System: Microsoft Windows 7 (32-bit)

I have been trying all morning to factory reset my laptop 

 

I want to remove all my data from it as i am trying to sell it - but am being constantly met with a message saying unable to reset no changes have been made.

 

I have searched various forums and tried pretty much everything at this point - including recovery manager, trouble shooting literally everything 

 

Please help im about to tear my hair out

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Paul_Tikkanen
Level 21
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Message 2 of 2
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‎09-21-2021 07:03 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use the HP cloud recovery tool to make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

If that works, you can provide the recovery media to the new owner.

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