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‎01-13-2018 04:54 PM

HP Recommended
Product: HP Notebook - 15-bs158sa

Hello, 

 

I have just bought 

HP Notebook - 15-bs158sa and upgraded my 1 tb HHD to 500GB SSD and would like to install Windows 7 64-bit on my new SSD but it won't do it, it gives me the following error:

 

Load Driver: a required cd/dvd drive device driver is missing error

img_5751005d9e1c2

 

 

As my laptop doesn’t have a DVD ROM I am using External USB DVD ROM, I have tried both Windows 7 and Windows 10 disks, tried using all my USB ports (one of them must be USB 2.0, also tried using bootable Win7 pendrive but face the same issue.

CD-ROM Boot and USB Boot are enabled in BIOS.

 

Any ideas what I am doing wrong?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-13-2018 05:40 PM - edited ‎01-13-2018 05:41 PM

HP Recommended

Hi, @rus4u

 

Even if by chance you can get W7 to install, the only graphics drivers Intel developed for platforms with the 8th gen core processors, are for W10 64 bit.

 

You can't install W7 because it does not have the required USB3 drivers.

 

The USB2 port will not work until after W7 is installed, and the chipset installation utility is installed.

 

There is a tool you can use to put the usb drivers into your W7 installation flash drive, but it is only good through the Skylake chipsets (6th gen core processors).

 

I don't know if the 8th gen processors use the same USB 3 drivers.

 

There is a readme file on the webpage for how to use the utility.

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

But as I wrote above, installing W7 is an exercise in futility, due to the non existence of graphics drivers.

 

View solution in original post

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4 REPLIES 4

‎01-13-2018 05:27 PM

HP Recommended

Hi,

 

Probably you've got wrong installation DVD's (both Windows 7 and 10). Where do you get those DVD's from because later Windows 7 DVD's should have drivers already.

 

My suggestion: use ISO files on a flash drive and install from USB directly. You need a key to be able to download ISO file for Windows 7 but you can use ISO file for Windows 10 from the following link

 

     https://www.microsoft.com/en-au/software-download/windows10

 

Regards.

BH
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‎01-13-2018 05:40 PM - edited ‎01-13-2018 05:41 PM

HP Recommended

Hi, @rus4u

 

Even if by chance you can get W7 to install, the only graphics drivers Intel developed for platforms with the 8th gen core processors, are for W10 64 bit.

 

You can't install W7 because it does not have the required USB3 drivers.

 

The USB2 port will not work until after W7 is installed, and the chipset installation utility is installed.

 

There is a tool you can use to put the usb drivers into your W7 installation flash drive, but it is only good through the Skylake chipsets (6th gen core processors).

 

I don't know if the 8th gen processors use the same USB 3 drivers.

 

There is a readme file on the webpage for how to use the utility.

 

https://downloadcenter.intel.com/download/25476/NUCs-Windows-7-USB-3-0-Creator-Utility

 

But as I wrote above, installing W7 is an exercise in futility, due to the non existence of graphics drivers.

 

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‎01-14-2018 08:10 AM

HP Recommended

installing Win 10 from USB did work, thanks

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‎01-14-2018 08:15 AM

HP Recommended

You're very welcome.

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