Solved: Cannot install hp support assistant in windows 10 - HP Support Community

ShivamKrishn · ‎09-02-2015

Hey i cannot install hp support assistant on windows 10,even after running exe by administrater rights it gives message of please run as admin.

Thank You

D5GR · ‎09-17-2015

@ShivamKrishn,

Hello and thanks for posting on the HP support forums. Please post back with your full model and product number so that I can point you to your software and drivers page. From there you can find out if there is a version of the software released for Windows 10. Here is a link to help you find your model and product number.

HP Notebook PCs - How Do I Find My Product Name or Number?

And update drivers: HP Customer Support - Software and Driver Downloads

Please post back when you have a chance. Thanks again for posting and have a great day.

Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.

D5GR
I work on behalf of HP

View solution in original post

D5GR · ‎09-17-2015

@ShivamKrishn,

Hello and thanks for posting on the HP support forums. Please post back with your full model and product number so that I can point you to your software and drivers page. From there you can find out if there is a version of the software released for Windows 10. Here is a link to help you find your model and product number.

HP Notebook PCs - How Do I Find My Product Name or Number?

And update drivers: HP Customer Support - Software and Driver Downloads

Please post back when you have a chance. Thanks again for posting and have a great day.

Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.

D5GR
I work on behalf of HP

socal61 · ‎10-15-2015

I have an HP dv7-3065xd notebook, and untill recently had windows 7. I received an icon from windows saying I nwasa able to download windows 10 and would be notified when the dl was ready. After downloading windows 10 my laptop handled it like a champ!!

I was very satisfied and happy. For a day!!!!

I was able to play games in xbox, downloaded games, my hp did everthing.

Now it will not download updates from either windows or hp. I cant stream videos on you tube or anything.

After finding my product on hp to try and update my drivers and bios it said my laptop is not supported.

So why even tell me I can get windows 10?

Why work flawlessy for a day and then not!!

I didnt change anything, so now I think........

well Im not going to go there.

If you want to help me fine, if not bye.

I had been a loyal hp computers guy, now......

MrMega · ‎04-13-2016

Same problem; will not installl on Win10. Have a HP Pavilion dv6-6167cl Entertainment Notebook PC and the installer just sits, scrolling across the install bar, for an hour, doing nothing.

Also, same problem with YouTube (and other) videos. Saying if video doesn't start playing, try restarting device, which many indicate can be a sound card initiation delay.

Was hoping for a better driver option for the sound card: Device Description IDT 92HD81B1X

Robzzzz · ‎07-07-2019

Firefox can’t establish a connection to the server at h20564.www2.hp.com.

Cannot install hp support assistant in windows 10

Create an account on the HP Community to personalize your profile and ask a question