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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Cannot upgrade from 1709 to 22h2 update fails every time - D...

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01-12-2024 11:51 AM
1709 to 22h2 will not upgrade on a HP Notebook - 15-bw550sa - Whatever I try
I work in IT and have done 5 different system restores now and am pulling my hair out! Anyone else had this issue??
Rebuilt WMI
Deleted Softwaredistribution folder
SFC & DISM fixes
Chkdsk
Removed Catroot folders
Downloaded update locally and ran it with same result
Ran tools to update all HP drivers etc
Plus other fixes
None of this has worked
HELP!!!
01-15-2024 08:43 AM
Hi @Arthrocare,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue installing the windows version 22H2 on your Laptop.
Perform a power drain on your PC.
1) Unplug the power cord from the PC & wall.
2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.
3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.
4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.
5) Power on the PC and check if it boots into Windows now.
Kindly refer to the steps on this link to update the BIOS.
Make sure you keep only the charger plugged in while updating the BIOS for your PC.
Click on the + sign next to BIOS and then download the file.
Open the file and follow the on-screen instructions to complete the update.
Now install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.
go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee