Cd player doesn't work

[Eletha]

when I put the CD in thee player it does read

[sandytechy20]

@Eletha

Welcome to HP forums, I see that cd player in your notebook is not working.

I have a few steps that would help us get through this situation 😉 

Checking if the drive is in Device Manager (if it is detected > Reinstall the drivers)  

If not follow the next step. 

Reading a disc from a command prompt: 

• In Windows, search for and open Command Prompt. 

• Type diskpart at the command prompt and press Enter. 

  • If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

• Insert a disc that contains files into the drive that is having the problem. Use a type of disc that is not being recognized in the drive. Good discs to use are game or software discs that were purchased from a store. Do not use music CDs. If the DVD drive can read CDs but not DVDs, insert a DVD movie. 

• Wait about 20 seconds for the disc to achieve full spin velocity. 

• Type list volume at the command prompt. 

• Press the Enter key and look at the list. 
  Under the Letter column, find and remember the drive letter next to the CD/DVD drive that contains the disc. 

• Type Exit and press the Enter key to return to the command prompt. 

• Make sure you type the correct drive letter for the drive that contains the disc, followed by a colon (:).  
  For example, if the drive letter was listed as E in the disk part list, you would type the following: E: 

• Press the Enter key, and then type the following at the new command prompt: dir 

• Press the Enter key. A list of files and folders should display on the screen. 

• Do one of the following tasks depending on what is shown on the screen: 

• If a list of filenames and folders is shown on the screen, the disc data is recognized by the drive. The issue is not likely related to the drive or the disc. It is probably related to the software configuration in Windows. Continue to Step 5: Reinstalling the CD/DVD drive in Device Manager. 

• If the message "device is not ready" is shown, or the screen fails to update after 30 seconds, the disc or the drive may be bad. Repeat these steps with a few other discs of the same type to make sure the problem is not related to the disc. If other discs of the same type cannot be read, use this link: Testing for Hardware Failures (Windows 10, 😎.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.