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Chrome OS Missing Or Damaged

HP Recommended
Snappy e25-c3c-h2w-q77-x3q-a6r
Chrome OS

My HP chrome book frequently gets the message that “chrome OS is missing or damaged” before this message comes up I am just surfing the web and the computer screen goes black without notice. It is not the battery since it is plugged in all the time. When I turn it back on I get the error that chrome OS is missing or damaged. It’s hit and miss with the recovery. Half the time I get “An unexpected error occurred”. Can anyone help me?

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@emayoral

 

I reviewed your post and I understand that the computer is not booting and getting chrome OS missing or damaged.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03665293

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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In this particular case, this did not resolve my issue. I tried to recover based on the instructions and the message that appeared on my screen is “An unexpected error occurred. Please refer to the following link as a reference.” The link takes you to google chrome OS recovery instructions again so there is no resolution to this. I am currently disputing my warranty info for this laptop in hopes that I can get it repaired under warranty since I bought it new around December.  The model of my computer is: Snappy e25-c3c-h2w-q77-x3q-a6r

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@emayoral

 

Thank you for the update.

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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Because I am disputing the warranty status, that link does not show me a phone number or chat option. The turn around time for warranty was one day. It’s been a week. I am still stuck

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@emayoral

 

Please let me know your region (Country) in a private message and I will share the contact details to reach the support team.

 

Cheers!

The_Fossette
I am an HP Employee

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