08-08-2020 02:51 PM
My HP chrome book frequently gets the message that “chrome OS is missing or damaged” before this message comes up I am just surfing the web and the computer screen goes black without notice. It is not the battery since it is plugged in all the time. When I turn it back on I get the error that chrome OS is missing or damaged. It’s hit and miss with the recovery. Half the time I get “An unexpected error occurred”. Can anyone help me?
08-11-2020 01:01 PM
I reviewed your post and I understand that the computer is not booting and getting chrome OS missing or damaged.
Don’t worry, I assure you I will try my best to get this sorted.
What is the exact model of your computer?
Meanwhile, I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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08-12-2020 05:04 PM - edited 08-12-2020 05:07 PM
In this particular case, this did not resolve my issue. I tried to recover based on the instructions and the message that appeared on my screen is “An unexpected error occurred. Please refer to the following link as a reference.” The link takes you to google chrome OS recovery instructions again so there is no resolution to this. I am currently disputing my warranty info for this laptop in hopes that I can get it repaired under warranty since I bought it new around December. The model of my computer is: Snappy e25-c3c-h2w-q77-x3q-a6r
08-13-2020 03:12 PM
Thank you for the update.
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee