Chrome OS is missing or damaged

[michel416]

I want to add my case to the legion of people who have already submitted this problem, in hopes it gets noted by HP and followed up with Google. My Chromebook is pretty much useless as it is.

I am getting the dreaded "Chrome OS is missing or damaged" screen pretty much every day. Initially, I recovered my Chromebook using a USB stick created on another Chromebook. It does not matter, it keeps happening. I am lucky in that I usually can recover by simply pressing and holding the power button for a few seconds and then pressing the power button again to start. Sometimes I have to repeat this several times. I have gone through all the steps recommended to other people with the same problem. Unfortunately I am out of warranty, but the problem started just before my warranty expired a few months ago.  I have learned from other forums that pressing Tab when getting the "Chrome OS is missing or damaged" screen will get you additional technical information that may be useful. I am attaching a picture of one such occurrence. Hopefully, some techie may be able to provide more insight.

Tab key pressed after the errorFor the sake of all users with this issue, please do something. Thanks.

[Echo_Lake]

@michel416

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Remove external devices : (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Perform a hard reset
• Step 3: Perform a system recovery
• Click here:  https://support.hp.com/in-en/document/c03665293 to complete the troubleshooting steps. By the end of the article, you will be able to fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[michel416]

Thank you for referring me to an HP Employee technician. Sadly, because my warranty is expired (even though the problem started before my warranty expired), he would not even discuss the problem with me but only passed me the phone number of the HP Smart Solutions (who deal with out of warranty cases). I phoned them and they quoted me a price of Can $220.00 plus taxes to fix the problem. Since I payed only Can $ 320 for the new laptop about a year ago, this makes absolutely no sense.

Sadly , this will be my last HP laptop. You may close this post now. Thanks.