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‎03-18-2023 07:53 PM

HP Recommended
Product: HP Chromebook x360 14a-ca0000 (2V973AV)

So my bunny recently chewed up the original ho power adapter that went with my laptop. So I just recently purchased another HP power adapter. Well, now I can't get the laptop to power on. There are no lights. No sounds from the fan. And the screen is just black. I have tried multiple times the hard reset and nothing. Please help! I have tried everything. And the battery in this laptop doesn't come out. 

Category:
1 REPLY 1

‎03-21-2023 07:49 AM

HP Recommended

Hi @Workingmom90_89,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP as it may need a fix. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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