Clarification Regarding Laptop Bag with HP Laptop Purchase

[Kaushal24]

I recently purchased an HP laptop worth approximately ₹80,000 from Reliance Digital. Before making the purchase, I visited HP World, Croma, Vijay Sales, and a local HP dealer, and all of them were providing an HP laptop bag along with the purchase of HP laptops.

However, Reliance Digital did not provide a laptop bag with my HP laptop. I would like clarification on whether a laptop bag was supposed to be included with my particular HP model or whether it was a promotional accessory being offered by other authorized retailers.

Since the laptop was a high-value purchase, I request you to please check and clarify this matter and advise whether I can receive the HP laptop bag that is commonly being provided with this model by other retailers.

[VikramTheGreat]

Hi @Kaushal24,

Welcome to the HP Support Community.
 

To clarify, laptop bags or other accessories offered with an HP laptop are not necessarily included as a standard accessory with the laptop model. Retailers may run their own promotional offers or bundle additional accessories with a purchase.
 

If the laptop was purchased directly from the HP Online Store, we can check whether a laptop bag or another accessory was included as part of an HP promotion for that particular model at the time of purchase.
 

However, when the laptop is purchased from Reliance Digital, Croma, Vijay Sales, HP World, or another retail store, any additional bag or accessory offered by that retailer may be part of their own store promotion. These retailer-specific offers are not something HP Support would have visibility into or be able to provide.
 

So, if other stores were offering a laptop bag with the same model, it does not necessarily mean the bag was a standard HP-included accessory. It could have been a retailer-specific promotional bundle.
 

Since your purchase was from Reliance Digital, I recommend checking your invoice, promotional details, or the Reliance Digital sales team to confirm whether a laptop bag was included in their offer for your purchase.
 

If you share the exact HP laptop model/product number and purchase date, we can also clarify whether HP itself was running any applicable promotion for that model.

Take care and have an amazing day!