• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-27-2019 07:39 PM

HP Recommended
Product: HP 17-x115dx
Operating System: Microsoft Windows 10 (64-bit)

hp 17-x115dx, on this laptop trying to do a clean install from a usb flash drove with win 10 64 bit on it. Finally got the laptop to boot of the usb, but only see a blank black screen with a blinking cursor on the top left. Did I crest the usb drive wrong? Advise me please. 

1 REPLY 1

‎09-27-2019 11:29 PM

HP Recommended

@ticachica 

 

Is it an ISO file ? ISO file is a disc image therefore

 

(a) Open File Explorer,

(b) Right click ISO file,

(c) Select mount as DVD/CD drive,

(d) Now you can see its structure, you can right click Setup.exe and run from there.

 

Note: You may have to copy ISO file to C: and mount from there because the installation process may reject any USB connection.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.