-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Clean installation of win 10

Create an account on the HP Community to personalize your profile and ask a question
02-04-2024 11:42 PM
I've done all the steps I could find and nothing seems to be working. I don't understand why they made this so hard on people, why can't HP make a tool to clean install your NVMe M.2 SSD. If they put these new SSD's into a system they might as well sort this stuff out better, in BIOS the driver is showing up (I'll add pictures) but again no drivers found even thought I downloaded them, added them to my media tool for installation. No dice again, please help and yes my CPU is 11 gen.
Solved! Go to Solution.
Accepted Solutions
02-05-2024 04:28 AM - edited 02-05-2024 05:08 AM
The problem is not with the M.2 SSD but with your Intel Core 11th gen processor which requires the Windows installation setup to have Intel RST drivers to detect the storage drive to install Windows on.
See this post below. The author faced the same issue but was able to install Win10 by adding specific Intel RST driver files to the Windows installation usb drive.
02-05-2024 04:28 AM - edited 02-05-2024 05:08 AM
The problem is not with the M.2 SSD but with your Intel Core 11th gen processor which requires the Windows installation setup to have Intel RST drivers to detect the storage drive to install Windows on.
See this post below. The author faced the same issue but was able to install Win10 by adding specific Intel RST driver files to the Windows installation usb drive.
02-05-2024 06:04 AM
I can't believe this is way I failed to get it done on my own... I never added the drivers to the root folder... I just copied it to the USB drive without knowing this had to be adding in a specific folder... I'll try this when I get home and let's hope that it'll be sorted by doing this one thing I failed to do. Thank you so much. I'll update this as soon as I can with good news I hope.
02-05-2024 07:35 AM
You are welcome.
As described in my post, the setup needs only five driver files to detect the storage drive. You can actually place the F6 folder or the five files anywhere on the usb drive (it doesn't have to be in the root folder of the drive) as long as you show the setup the correct folder directory path. I chose to copy the F6 folder to the root directory of the usb drive because it's easy to navigate to it.
You can check to see where the F6 or those five files are located on your usb drive, restart the Windows installation, navigate to the correct folder directory path and finally click on Next to proceed the installation.
Hopefully you'll be able to reinstall Windows successfully.