06-18-2019 03:24 AM - edited 06-18-2019 05:38 AM
I have a new laptop and have set the Clock to be adjusted automatically but it shows 6 hours ahead of right time. I have tried to do the steps below, but it still keeps changing to the wrong time. What more can I do to solve this?
Check Windows Time service settings
Press Windows Key + S and enter Services. Choose Services from the menu.
Once the Services window opens, locate Windows Time service and double click it.
Check the Startup type section and set it to Automatic.
Check the Service status. If the service is running, click Stop and then click Start again. If the service isn’t running, click the Start button to start it.
Click Apply and OK.
Change Internet Time server
Open Control Panel. You can do that by pressing Windows Key + S, typing Control Panel and choosing Control Panel from the list of results.
Once you open Control Panel, navigate to Clock, Language and Region section and click on Date and Time.
Navigate to Internet Time tab and click Change settings button.
In the Server section select time.nist.gov instead of time.windows.com and click Update now.
Click OK to save changes.
Unregister and register Windows Time service
Open Command Prompt as administrator. You can do that by pressing Windows Key + X and choosing Command Prompt (Admin) from the menu.
Once the Command Prompt opens, enter the following lines and press Enter after each line in order to run it:
net start w32time
Close Command Prompt and restart your computer. Once your computer restarts, the issue should be resolved.
Solved! Go to Solution.
06-18-2019 04:09 AM
First, I believe you are missing a 0 in the model number 15-cw1000no
Now open HP support assistant and update all drivers and BIOS (you can find in the start menu or the blue circle icon with a question mark in Task Bar)
I have seen this problem a couple of times and the BIOS update solved it.
Hope it helps,
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06-18-2019 05:37 AM
Thanks for you answer.
You're right about the model number!
I have seen other comments that the problem could be in the BIOS setup. However, I have opened the HP support assistant and installed all available updates and there are no updates on the BIOS available. How can I get into the BIOS to check the time setting there?