• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-11-2019 12:51 PM

HP Recommended
Product: HP ProBook 45454s
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to use the HP Cloud Recovery Tool to reinstall Windows 10 Pro.  I use the HP utility to determine my product ID, HP ProBook 45454s,  and it gives me the tag number.  But when it does an autodetect in the Cloud Recovery Tool it  shows the same product ID but states that it is an invalid tag #.  I've also tried inputting it manually with and without the last digits (#xxx) as suggested,  but it still lists it as invalid.   Any suggestions?    I thought about using the HP recovery tool (F11 at boot up) but I think this unit originally came w/ Windows 8 pro and I upgraded it so not sure the Boot HP recovery utility would reinstall Win8 or 10?

1 REPLY 1

‎11-11-2019 02:30 PM

HP Recommended

Hi:

 

Your notebook is not supported by the HP cloud recovery tool.

 

Only PC's made in 2016 or later are supported by that utility.

 

If the PC was previously upgraded to W10, you can reinstall W10 for free by creating bootable installation media using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once the PC is reconnected to the internet.

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-probook-4545s-notebook-pc/5229461

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.