-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Compaq Presario CQ57 needs Administrator Password or Pow...

Create an account on the HP Community to personalize your profile and ask a question
03-22-2018
02:34 PM
- last edited on
03-22-2018
02:40 PM
by
Cheron-Z
I tried reset code and it did not work for me. I forgot my password and cannot get past my power on, my laptop been in storage for 7 months and cant find my password any where nor can I remember what it can be. Please help my desktop crashed and need my laptop
Solved! Go to Solution.
Accepted Solutions
03-22-2018 02:41 PM
Hi:
You can't use an unlock passcode from another forum post on your PC.
Enter any password 3 times, and the PC will generate a system disabled code.
Enter that code in the box at the link below, and get your unique unlock passcode.
Restart the PC and enter that passcode to regain access to your PC.
03-22-2018 02:41 PM
Hi:
You can't use an unlock passcode from another forum post on your PC.
Enter any password 3 times, and the PC will generate a system disabled code.
Enter that code in the box at the link below, and get your unique unlock passcode.
Restart the PC and enter that passcode to regain access to your PC.
03-22-2018 04:23 PM
it has passed the quick test now it is still doing to full self test so waiting on the results.. How will I be able to re-install it if I don't have a disc to do it? this laptop is a few years old and I have no idea if it came with a disc or if they did have no idea where it is. so what can I do?
03-22-2018 05:19 PM - edited 03-22-2018 05:20 PM
What is the full model number or product number of your PC?
Did it come with W7?
If so, can you still read all 25 characters of the W7 product key on the Windows COA label?
Don't post the product key, just write yes or no.
If the PC came with Vista, or part of the W7 key is illegible, your only option would be to order recovery disks, but I would need the product number of the notebook.
03-22-2018 05:46 PM - edited 03-22-2018 05:54 PM
You'll have to order W7 recovery media.
I can't help you with that unless you post the product number or full model number of your PC.
Or you can download the ISO file from this link...
Then burn the ISO file to a DVD using your DVD burning program's burn ISO file option or use the utility I zipped up and attached below to transfer the file to a usb flash drive or DVD
03-22-2018 05:56 PM
Thank you so much for all your help. I will do as you said to do and hopefully I can get my laptop up and running again, I am already 4 days behind with my scool work, If I have any more problems then i know where to come and ask my questions... Again thank you again