Complete clean and removal of all partitions following virus

[TrevUK]

Following a microsoft virus scam I subsequently deleted all hard drive and recovery partitions. I reinstalled OS from a windows 7 upgrade disk I purchased, but unfortunately I am not able to connect to devices such has internet etc. Please were can I get drivers and tools to reinstate my notepad to all original HP software. Thank you  

[Huffer · Accepted solution]

The closest I can find it dm1-4027ea and this is the Windows 7 32 bit driver page:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dm1-4000-entertainment-notebook-pc-seri...

You definitely want to install the HP Support Assistant and let it locate updates after you get the drivers installed. This page will not include all of the factory software just drivers and some HP Utilities but will be sufficient to get you up and running. 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

[TrevUK]

Thank you for your reply.. I have installed drivers and all working, but the Broadcom Wireless LAN Driver for Microsoft Windows 7 sp 53663 is not working. Should I install a different one? Thank you for your help so far. Regards TrevUK

[Huffer]

Are you sure it is a Broadcom chip? There are drivers there for other wireless cards. You can find the device ID of the wifi card in device manager...

For Windows 7 users

1. Go to the "Start" Menu.
2. Select "Devices and Printers"
3. Double-click your USB Scale.
4. Select the "Hardware" Tab.
5. Select "Properties"
6. Select the "Details" Tab.
7. From the "Device description" Menu select "Hardware Ids"
8. Copy the numbers next to "VID_" and "PID_"

Tell us the VID and we can check that it is Broadcom or just what it is and make sure it is the right driver. 

[TrevUK]

Thank you for your reply..I am using windows 7 on the pc with problems..Following your instructions but in Devices and Printers cannot see were USB Scale is to be double clicked.

However in Device Manager "Other Devices" Network controller and Unknown device each have yellow exclamation mark.

In Universal Serial Bus controllers.

There is

1 realtek USB card reader I have installed...Value: USB/VID OBDA&PID_0138&REV-3882

and USB.VID _OBDA&PID_0138

3 Standard Enhanced PCI To USB enteries

3 Standard Open HCD USB Host controllers

1 Composite device

6 USB Root Hubs

Cannot  find the Broadband driver I installed

Sorry but  remainder have very long numbers.

Am I looking in the right place?

[Huffer]

Sorry that came from advice on another device....go into device manager (type that into the search box in lower left) and find network adapters or any unknown device and then follow the rest of the instructions to find the vendor id of the wireless card:

http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/t/19527170

[TrevUK]

There is only Realtek PCIe GBE Family Controller nubers below.. I cannot see the Broadband one I installed.

I wonder if the driver was installed correctly

PCI\VEN_10EC&DEV_8168&SUBSYS_3387103C&REV_06
PCI\VEN_10EC&DEV_8168&SUBSYS_3387103C
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200

[Huffer]

Yeah that is the wired ethernet. Are you seeing any other unknown or problem devices in device manager? Even a wireless card disabled in the BIOS will show up in device manager so if no wireless card at all is there it may be dead and not being detected by the system. 

Install UEFI diagnostics:

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63599.exe

This will give you a diagnostic menu by tapping F2 as you power up and you can run a test on the wireless card even if no driver is installed. If it does not find a wireless card then you know you have a dead one and it needs replaced. 

[TrevUK]

In "Other Device" ther is a

Network Controller..

PCI\VEN_168C&DEV_0032&SUBSYS_1785103C&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_1785103C
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280

and an unknown device :

ACPI\HPQ0004
*HPQ0004

Cant find anything else.

I wonder should I reinstall all drivers after removing old first?

[TrevUK]

Done a Wirleless Module Test using Diognostic test ha syou recommended and component has passed.. So does that mean the card is OK and not dead?