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HP Recommended

Yes it means the wireless card is OK and it is an Atheros not a Broadcom so use the Atheros driver on the page I linked. 

 

http://ftp.hp.com/pub/softpaq/sp54501-55000/sp54972.exe

 

You don't have to do anything special. The Broadcom driver never got registered since there is no device to need it. Just install the Atheros driver. 

 

The unknown device is the hard drive protection (accelerometer) driver which should also be on the page I linked. 

 

http://ftp.hp.com/pub/softpaq/sp57001-57500/sp57232.exe

HP Recommended

Fantastic ..all now working...Now my defunked notepad is like a new pin..Thank you so much Huffer for your help..I am very grateful. Regards TrevUK

HP Recommended

Hello Huffer.

Following on from your success at finding the correct driver for my internet connection problems.

I am having difficulty connecting my blue tooth device (Bose Speaker) to the notebook. 

The notebook cannot find the device...

I have looked in Device Manager and found in

"Bluetooth Radios"

generic bluetooth adapter

Microsoft bluetooth Enumerator

 

"Network Adapters"

Bluetooth Devic (Personnel Area Network) 

Blurtooth Device (RFComm Protocol TDI)

Microsoft visual wifi miniport adapter

Qual comm Atheros wifi adapter

Reatek PC1e GBE Family controller

 

Do I need to delete any of these or install other drivers ?

Hope you can help me again.

Thank you

HP Recommended
You likely need the Atheros Bluetooth driver. Somehow you have a generic driver installed. I am sending this from my phone and will link you the right driver tomorrow.
HP Recommended

Hi Huffer

I have uninstalled  generic driver from "Bluetooth Radio" and installed Atheros bluetooth driver sp55212.

The device manager  again shows in "Bluetooth Radio" generic blue tooth and  Microsoft Blue tooth Enumerator.

Still no blue tooth connection to (Bose Speaker).

Have I deleted the right driver in the first place?

Is the sp55212 the correct driver to install.

Thank you

Trevor

HP Recommended

Yes that is the driver I would have told you to install. Atheros BT for Windows 7 32 or 64 bit and supposed to work with the wifi/BT combo card in your laptop. You might see if you can bring up a device id for the bluetooth card and let's be sure we have the right one. 

HP Recommended

Thanks for the reply 

attached below is info,  hopefully that is what you requested

 

 

Bluetooth Radios:  (hardware IDs)

 

Generib BT Adapter

USB\VID_0CF3&PID_311D&REV_0001
USB\VID_0CF3&PID_311D

 

Microsoft BT Numerator

BTH\MS_BTHBRB

 

Network Adapters  (hardware IDs)

BT Devices  (Personal Area  Network)

BTH\MS_BTHPAN

 

BT  Device  (RFCOMM Protocol TDI)

BTH\MS_RFCOMM

 

Microsoft  Virtual Wifi  Minipoert Adapter

{5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp

 

Qualcomm Atheros  AR9485 802.11 b/g/n wifi adapter 

PCI\VEN_168C&DEV_0032&SUBSYS_1785103C&REV_01
PCI\VEN_168C&DEV_0032&SUBSYS_1785103C
PCI\VEN_168C&DEV_0032&CC_028000
PCI\VEN_168C&DEV_0032&CC_0280

 

Realtek  PCIe GBE Family Controller

PCI\VEN_10EC&DEV_8168&SUBSYS_3387103C&REV_06
PCI\VEN_10EC&DEV_8168&SUBSYS_3387103C
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200

HP Recommended

Check this old thread that comes up when I google that Device ID:

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Bluetooth-drivers/m-p/1828333

HP Recommended

Thank you Huffer for your reply.

I have tried the link  you suggest and all the links on the thread say  "page not found".

Unless I am mistaken all the post in the thread seem to be for a different HP model.

Sorry but I have not made any progress from your instruction.

Thank you 

Trevor

HP Recommended

Well then I am forced to call in the cavalry on drivers

 

@Paul_Tikkanen

 

please help with Atheros bluetooth drivers here. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.