• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-03-2020 05:04 PM

HP Recommended
Product: CND428695S

Its a hp laptop and it's on a constant loophole of troubleshooting and it wont fix itself or let me do anything to it. Like restarting, system quick test, or extensive test, processor test (passed). I've tried 011, troubleshooting anything on this page and it wont budge...... I'm really stressed out. Please help!

Tags (1)
1 REPLY 1

‎01-04-2020 12:24 AM

HP Recommended

Hi,

Just to be sure. You have tried performing hardware tests at boot. Did the Hard Drive test pass? Were you not able to perform the test on the Hard Drive? What reason?

 

Let me know,

David

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.