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- Re: Computer keeps restarting itself. Wont boot up at all in...

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01-23-2019 09:38 PM - edited 01-24-2019 10:49 PM
When I press esc to enter command prompt and press f4 for Hard Disk Test It says Primary Hard Disk Self Test
Quick Test
Hard Disk 1 Fault
Primary Hard Disk Self Test
Full Test
Hard Disk 1 Fault
Smart check
Hard Disk Smart Passed.
What does all this means? The Computer just keeps restarting itself when it hits a blue screen saying something along the lines of my computer had a bad shutdown and will restart itself
What are my options? *Note:The Laptop doesn’t have a disk drive*
01-24-2019 05:25 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
If in doubt please ask.
01-24-2019 10:29 PM
Thanks for the suggestion first of all but I did those steps, ran the “Start-up Test” . The memory test passed but the quick test failed. Says “Hard Disk 1 Fault......” then smart check “Hard Disk Smart Passed”. I’ve been trying to get it to start up in safe mode with no success. Any other suggestions would be great because I’m about to give up.
01-25-2019 02:06 AM - edited 01-25-2019 02:07 AM
Hi
Stupid me..
""What are my options? *Note:The Laptop doesn’t have a disk drive*""
Asking you to test the drive when it doesn't have one.
Buy a Hard Disk Drive.
Install it and then install an operatng system.
