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‎06-30-2020 03:23 PM

HP Recommended
Product: Pavilion 15 cs1000tx
Operating System: Microsoft Windows 10 (64-bit)

My computer was working fine when all of a sudden it stopped responding and i am receiving a message that windows is not detected.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-30-2020 06:41 PM

HP Recommended

@Shubham_79 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎06-30-2020 06:41 PM

HP Recommended

@Shubham_79 

This issue is almost always due to a failing drive.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎07-14-2020 08:41 AM

HP Recommended

Thank you. My computer did suffer a hard disk crash. I have got it repaired. Thanks!

Was this reply helpful? Yes No
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