• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-27-2026 12:20 PM

HP Recommended

I forgot my password and username I haven't used this computer in over 3 years. I'm trying to get on and it won't let me sign on.

Category:
Reply
2 REPLIES 2

‎07-27-2026 12:23 PM

HP Recommended

Is anybody on?

Reply
Was this reply helpful? Yes No

‎07-29-2026 07:45 AM

HP Recommended

Hi @emking 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand you're unable to sign in to your HP 14 laptop because both the username and password have been forgotten after not using the computer for several years.

 

To help identify the correct recovery option, could you share a few details:

  1. What is the exact HP 14 model (if visible on a label on the bottom of the laptop)?
  2. Is the sign-in screen showing:
    • A Microsoft account (an email address)?
    • A local account name (such as "Owner", "User", etc.)?
  3. Which operating system is installed, if you know it (Windows 10, Windows 11, or something else)?
  4. Do you have access to any email addresses or phone numbers that may have been associated with the computer?
  5. Are you seeing any specific error message when attempting to sign in?

 

If you have already tried any recovery steps, please let me know so I can avoid repeating them and provide the most appropriate guidance.

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.