Computer stuck in restarting during automatic repair

[RW12]

Computer says there was a problem and will automatically restart itself. Starts the automatic repair process and then the screen goes blank. Nothing happens.

Ran diagnostic test and receiving a failed test for Hard drive short DST test. Error id: 0LKXLK-7R98QN-MFPWMF-60RH03

We haven’t had this computer long and it’s rarely used, however warranty has expired.

[CherylG · Accepted solution]

@RW12

Sorry you are haing this problem on a lightly used laptop.The hard drive has failed/is failing and will need to be replaced. A retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 If you need more help selecting/replacing the hdd post back with full Model & Product Number.

 http://support.hp.com/us-en/document/c03754824

[IT_WinSec]

Hello @RW12

Welcome to the HP Support Forum. Thank you for posting.

The error code you provided tells me that the hard disk drive (HDD) has failed.  Since this is a faulty HDD/hardware component, you will probably not be able to recovery your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

Here are your options on fixing the problem:

1)  Since your computer has no active warranty period, you will need to replace the faulty HDD - buy new one on your own. There are variety of options - vendors you can choose from. You can get it online or from PC retail store, or from HP parts store http://partsurfer.hp.com/

You need HDD with the very same size as the current one or bigger (small will not work) - e.g. if your current HDD is with 500 GB capacity, your new HDD/SDD must also be 500 GB or with bigger capacity.  I recommend you consider HDDs with RPM 7200 as they as slightly faster, 5400 RPM is slower >> https://www.computerhope.com/jargon/r/rpm.htm

*** How to replace the faulty HDD with new HDD:  please, find info and instruction in your computer's manual or watch YouTube videos examples for your HP model.  If you provide me with your full HP model, I may provide you with the official PC manual.

If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

2) Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. So, as your computer originally came with Windows preinstalled by HP (a.k.a. OEM Windows), then you need to use HP recovery media - DVDs or USB pen drive you have previously created   or   recovery media purchased from HP. Some general info >> http://support.hp.com/us-en/document/c00006110

 Let me know if you need assistance on how to reinstall Windows (or another OS).

Looking forward to your feeback/reply.

[RW12]

That’s you for the info!

[RW12]

Thank

[CherylG]

@RW12

Since it is a Windows 10 machine you do have a free alternative for installing Windows on a new hard drive if you don't have HP Recovery Media. Well, somewhat free- minus the cost of a small USB flash drive. Use the free Download Tool at Microsoft site to create a Windows 10 installation. You will not need to enter a license key because your license is embedded in BIOS and will be retrieved automatically.

https://www.microsoft.com/en-us/software-download/windows10