Computer will not start up, say’s updating windows

[Glyn67]

My hp shows windows updating on startup, it says 64 percent and never goes past that it’s like it’s on a loop 

[Venom21]

Is their any important data in laptop? Can you create or have bootable usb?

[Jerry_57]

Hi @Glyn67,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP computer is stuck in a Windows update loop, where it consistently displays the update screen at a certain percentage, here are some steps you can try to resolve the issue:
 

Perform a Hard Restart:
 

• Press and hold the power button until the computer turns off.
   
• Wait for a few seconds, and then press the power button again to turn the computer back on.
   
• Check if the update process resumes and completes successfully.

Boot into Safe Mode:
 

• Restart your computer and begin pressing the F8 key repeatedly before the Windows logo appears.
   
• This should take you to the Advanced Boot Options menu.
   
• From there, select 'Safe Mode'.
   
• Once in Safe Mode, try restarting the computer again.

Use System Restore:
 

• Boot your computer into Safe Mode using the above instructions.
   
• Navigate to the Control Panel and search for 'Recovery'.
   
• Choose 'Open System Restore' and follow the on-screen instructions to restore your computer to a point before the update was installed.

Run Windows Startup Repair:
 

• You may be able to access the Windows Recovery Environment (WinRE) by turning your computer off and on three times in a row.
   
• In the 'Choose an option' menu, select 'Troubleshoot' > 'Advanced options' > 'Startup Repair'.
   
• Follow the prompts to fix any issues that are preventing Windows from starting correctly.

Reset Windows Update Components:

Boot the computer normally, and if it gets stuck again, restart into Safe Mode.

Open the command prompt as an administrator and run the following commands one by one:
 

• net stop wuauserv
  
  net stop cryptSvc
  
  net stop bits
  
  net stop msiserver
  
  ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  
  ren C:\Windows\System32\catroot2 catroot2.old
  
  net start wuauserv
  
  net start cryptSvc
  
  net start bits
  
  net start msiserver

Restart your computer and check if the updates proceed past 64%.

Check for Disk Errors:
 

• Boot into Safe Mode and open the Command Prompt as an administrator.
   
• Type chkdsk /f /r and press Enter. This command will check for and fix disk errors, which can sometimes interfere with Windows updates.
   

I hope this will help.
 

Take care and have a good day.