Computer wont factory reset

[gman1021]

Every time i try to factory reset my computer it gets to 54% and then it says this There was a problem resetting your pc and now my computer every time i turn it on it shows the HP loading screen and then it goes away and then pops right back up and nothing happens pls help me im very frustrated 

[WAWood]

@gman1021 

<Sigh>  Every time I read one of these Factory-Reset-Failed posts I cringe and continue to wonder why everyone seems to think a factory reset is a miracle cure when, in many cases, it only serves to make things worse!

If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

[gman1021]

i dont see a option to test the hard drive

[gman1021]

@WAWood how do you fix a failing hard drive

[WAWood · Accepted solution]

@gman1021 

You don't -- you have to replace it.