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- Contantly having blue screens after my laptop was returned f...

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05-17-2019 01:12 AM
My laptop was send to HP back in February as a component burned, the fix it ans send it back. upon return the laptop was extremelly slow and the battery life was not as good as it use to (not sure if they have change it as it start to improve with usage), soon I started to get a lot of blue screen with different errror messages. I follow all the advice in terms of checking for updates (it was 100% up to date) and HW check as well as drivers. nothing looked bad to the only was forwards was a clean installation of W10 wich I didn't mind (is not bad to have it done time to time). Gosh what a nightmare, I'll rather go back to the time of intallin w3.1 with 32 diskets, I finally (after three days) mange to get a stable installation that could download all the drivers from HP as w`ell as all the updates from MS, I still have a lot os blue screens all the time with different errror codes, heere asre some samples images, this happens completly at random. For a laptop that was the HP's flag ship and that started having serious problems (burned component) just after it was 3 years old, and that cost 1700GBP this is not good. I simply can't use it as I cannot trust when it'll stop working again. Any ideas what can I do?
05-17-2019 07:45 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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