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‎07-19-2025 10:13 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (794H8AV)

Please help this is so annoying can't use my laptop

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1 REPLY 1

‎07-22-2025 06:12 AM

HP Recommended

@1PIPIE, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
I’m sorry to hear your HP 15-fd0000 laptop is stuck in a restart loop, I understand how frustrating that can be. Let’s walk through a few steps to help resolve this issue.

Disable Automatic Restart

This will allow you to see any error messages (blue screen codes) that might help diagnose the issue.

  • Press Windows + S and search for View advanced system settings.
  • Under Startup and Recovery, click Settings.
  • Uncheck Automatically restart under System failure.
  • Click OK and restart your laptop.

Run HP Hardware Diagnostics

Check for hardware issues like memory or hard drive failures.

  • Turn off the laptop.
  • Press the power button and immediately press Esc repeatedly until the Startup Menu appears.
  • Press F2 to open HP PC Hardware Diagnostics.
  • Run System Tests (especially Memory and Hard Drive).

Update BIOS and Drivers

Outdated BIOS or drivers can cause instability.

  • Open HP Support Assistant (search in Windows).
  • Go to Updates and install all recommended updates.
  • If not installed, download it from HP Support Assistant. HP Support Assistant | HP® Support

Check for Overheating

Overheating can trigger auto shutdowns.

  • Ensure vents are clean and unobstructed.
  • Use the laptop on a hard, flat surface.
  • Consider using a cooling pad.

Reset Windows (if needed)

If the issue persists, consider resetting Windows. Back up your data first.

  • Go to Settings > System > Recovery.
  • Under Reset this PC, choose Keep my files or Remove everything. 

You may refer to this document - HP PCs - The computer restarts unexpectedly (Windows) | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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