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- Notebooks
- Notebook Operating System and Recovery
- Re: Copy File Fails-During recovery
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10-10-2016 12:25 AM
Although less likely, yes it can be scratched. It may have arrived faulty - e.g. some files failed to get written during its initial creation. It might have been a wrong one sent to you. etc...etc.... I am just speculating as I am not in front of the PC but all possible reasons are mentioned above.
Did you contact the supplier for a new set of discs ? Did you check and attempt to clean your DVD reader? Did you try to try with external DVD ?
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
10-10-2016 12:28 AM - edited 10-10-2016 12:29 AM
@geegeesgirl wrote:One more question, Should I or do I need to disable the secure boot before using the RECOVERY MEDIA. I thought I read that somewhere, but I was afraid to. Thanks.
This [Secure boot Disabled - Legacy mode Enabled] is necessary only if you fail to boot from disc 1, disc 2, etc...
If you reached 74% of the status of disc2, Secure boot was not the root cause.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
10-10-2016 12:33 AM
I sent Computer Surgons an e-mail, waiting for them to respond. I do not have an external Hard Drive. HDD test passed. I will try to clean the eye tomorrow and also see what they say. I can send it to them and have them do it free of charge, Just have to pay shipping there and back. I just thought I try myself to save time. 🙂
10-10-2016 12:43 AM
Don't worry. My pleasure. YAW:smileyhappy:
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
10-11-2016 03:33 PM
Update: Hard Drive (4 hr. test) passed! Yay!, I Installed it correctly. Computer Surgeons is sending me new discs, in case these are faulty(they just have to be), But when I install the first disc, I can hear it spinning, then I insert disc 2 and at 74% complete, it slows way down, and doesn't go any further. Ugh!!!
10-11-2016 04:02 PM
Thanks for the update.
Please, keep me posted.
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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